FAQs Durham
- What are the move in/move out dates?
- Do I have to bring any furniture?
- What is included in the rent?
- Is the community pet friendly?
- How close is the community to campus?
- Is there parking available?
- When is rent due/ How do I pay rent?
- Do I sign my own lease or with roommates?
- What if my roommates don't get along or I have issues with my roommates?
- What if I have a maintenance issue or need in my apartment?
- What furniture is provided and what is included in the kitchen?
- How do I receive mail and packages?
- What do I need to bring to my apartment?
- Is there insurance coverage in the event of a fire, theft, or natural causes? Does my lease provide coverage for my belongings?
What are the move in/move out dates?
Fall Move In Date is August 10th
Move-out: July 31st (by noon)
Do I have to bring any furniture?
No, Campus Crossings Durham provides all of your major furniture needs!
What is included in the rent?
Water, trash, sewer, cable, internet, a portion of your electricity, and furniture are included in your rent. You will also be able to enjoy our fitness center, pool, study center with free WiFi & more!
Is the community pet friendly?
Campus Crossings Durham does not currently allow pets.
How close is the community to campus?
Campus Crossings Durham is just minutes from NCCU, Wal-Mart, Kroger, and Southpoint Mall!
Is there parking available?
Yes, Campus Crossings Durham has plenty of parking available to residents and a designated area for their guests; however, we do not assign spaces.
When is rent due/How do I pay rent?
Rent is due on the 1st of every month; however there is a grace
period until the 5th. On the 6th, rent is considered late and
subject to a fine.
For your convenience, you can pay online via the property’s website
(click on PAY RENT under the RESIDENTS section of our website)
using a debit/credit card, set up an automatic withdrawal, or
Echeck. We do not accept cash, physical checks or money orders.
Do I sign my own lease or with roommates?
Each resident is only responsible for the rent on his/her bedroom – this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.
What if my roommates don't get along or I have issues with my roommates?
Sometimes this happens. Great people sometimes can’t live together for whatever reason. We’ve got you covered. Residents are able to transfer, dependent on availability (a transfer fee may apply).
What if I have a maintenance issue or need in my apartment?
Non-emergency service requests (choose
whichever option works best for you):
• Submit a Service Request online using Resident Portal. (Click
MAINTENANCE under RESIDENTS on the website to set up an
account.) Follow the prompts to complete the service
request.
• Call the office and speak with a Campus Crossings Durham team
member or leave a message if your call is after the office is
closed.
For emergency situations (water leaks, and toilet back-up's, AC or
Heating issues during weather extremes, non-functioning
refrigerators, electrical outages, gas leaks and fire):
• Call the leasing office. We have someone available 24/7.
Back To Questions
What furniture is provided and what is included in the kitchen?
Campus Crossings Durham's apartments are fully furnished. Each
apartment include a sofa, side chair, coffee table, end table,
entertainment center, and dining table with seating for three in
the common areas. Bedrooms are furnished with a full size bed,
nightstand, desk, desk chair, and four-drawer dresser.
Our apartments also come with fully equipped kitchens that include
refrigerators with ice makers, stove top and ovens, dishwashers,
garbage disposals and mounted microwaves. Each unit also includes a
full size washer and dryer.
How do I receive mail and packages?
Mail - Resident mail is delivered by the
US Postal Service to your assigned mailbox. At move-in, you will
receive a mailbox key. When you move-out, if you want to have your
mail forwarded, you will need to complete a Change of Address Form
with the local US Post Office (the community office often has these
handy).
Packages - Packages will be delivered to the Amazon Hub and can be
retrieved 24/7 with your unique pickup code. If the lockers are
full or if any oversized packages are delivered, they will be
available for pickup in the office during business hours with
proper ID.
Back To Questions
What do I need to bring to my apartment?
We recommend that you contact your roommates prior to moving in
to coordinate for many of the common area furnishings/luxuries,
such as televisions, stereos, shower curtain hooks & shower
curtains, bath mats, trash cans, plates, silverware, cups, pots&
pans, etc. For your own personal space, you will need to bring your
bath and grooming products as well as towels, linens, pillows, and
whatever else makes you feel at home. Most importantly, don't
forget to bring an alarm clock so you won't be late for
class!
Our staff members are a great resource for planning your move –
don't hesitate to call with questions or simply to feel reassured
about what you've already prepared.
Is there insurance coverage in the event of a fire, theft, or natural causes? Does my lease provide coverage for my belongings?
Residents or guest's personal property and vehicles are not insured under the apartment lease agreement. We do require that all residents provide proof of insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. You can purchase a Renter's Insurance policy for a modest annual fee or your parent's home-owner's policy may provide coverage. Of course, you may also obtain coverage through the property’s sponsored provider. Please ask the Leasing Office for more information.